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PRE-SALES

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AFTER-SALES

If you have need any help about the After-Sales issues, please contact us.

Stylish, high-quality attic ladders designed for durability and safety.

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LWF - Premium Fire-Rated Insulated Ladder

LST - Luxury Scissor Type Insulated Ladder

LMP - 12” Premium Insulated Ladder

LST - Luxury Scissor Type Insulated Ladder Installation

SELL SHEETS

Fakro Sell sheets

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FAKRO LWF-R Sell Sheet

32 KB

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LITERATURE

DW FAKRO Product Overview

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FAKRO Features & Benefits

4 MB

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Payment Options

In addition to cash, we accept the following payment methods.

We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $35 fee on all returned checks.

In addition, we accept PayPal payments through our web site.

Financing is available in our store through Synchrony Financial and online through PayPal.

Shipping Policy

Shipping Time -- Most items are shipped within 1-3 business days. Orders are not shipped on Saturday or Sunday. Our standard shipping method is Ground. We are not responsible for delays due to weather, work schedule changes, and road blockages. For all returns, the purchaser is responsible for all relevant shipping costs. All shipments are insured. Please inspect shipment upon delivery and before signing the delivery ticket. Mark all damaged items on the BOL. Call us to report damage.

Returns

All items must be returned in as purchased condition within 30 days of purchase date. Only in stock items may be returned for either a 10% restocking fee OR store credit in the full amount. No returns on special orders or items that have been opened or installed.

Surplus Building Materials does not directly warranty the products. Please contact the product manufacturer directly.

Privacy

Information We Collect:

In the store, we collect:
First and Last Name First and Last Name
Billing Address Billing Address
Online we collect:
Shipping Address Shipping Address
Phone Number Phone Number
E-mail E-mail
How you heard about us user name
Payment Information password

In addition, while you are browsing our web site, we may collect how many new visitors we have, how many returning visitors we have, which pages are visited, and what was the reference source.

Subscribing to our newsletter is voluntary. Should you wish to unsubscribe, please come back to our home page and choose 'unsubscribe' after entering your e-mail address and click 'go'.

Synchrony Financial

To apply for financing with Synchrony Financial, we collect your First and Last name, address, phone number(s), social security, identification information from two forms of ID, and co-applicant's information if applicable. Applications are available at our locations only. Currently, we are not able to process financing applications online. Only managers are able to run applications for credit and share this information with Synchrony Financial seeking approval for financing.

How Your Information is Collected:

Most of the information is collected directly from you while you are placing the order. Activity on the web site may be collected with tracking cookies.

How Your Information is Shared:

Your information is never sold to 3rd parties for telemarketing.

Your information is shared with the shipping companies, distributors who are handling the product you ordered, manufacturers regarding warranty issues or reviews. Customer database may be shared with any successor to the whole or part of the business. We will also share information if it is required for an investigation and to comply with the law.

How to Address Concerns and Make Changes:

Should a question or concern ever arise as to misuse of information or you may wish to correct your information, please contact us at info@sbmtx.com. Please be sure to include your name and phone number so we may contact you.

Changes to Our Privacy Policy:

Last Revision: 08/06/2016

From time to time we may change our privacy policy. We will post any and all updates on our web site. Please check our Store Policies section of our web site periodically.

How Information is Secured

We protect the information you submit and provide online and offline. We take all precautions for secure transmittal and storage. We use encryption to protect all information submitted online and financial information received at the store. Only employees with specific security levels and job titles are able to access to personal files. The servers and physical files are kept in a secure and safe environment.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Taxes

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Surplus Building Materials., Copyright © 2010, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Pick Up and Storage

Purchaser is solely responsible for pick up and loading of purchased items. Surplus Building Materials employees can help as a courtesy to its customers. All items purchased must be picked up within 7 days of purchase date, unless authorized by management.

PRE-SALES

AFTER-SALES

Stylish, high-quality attic ladders designed for durability and safety.

LWF - Premium Fire-Rated Insulated Ladder

LST - Luxury Scissor Type Insulated Ladder

LMP - 12” Premium Insulated Ladder

LST - Luxury Scissor Type Insulated Ladder Installation

Fakro Sell sheets

FAKRO LWF-R Sell Sheet

DW FAKRO Product Overview

FAKRO Features & Benefits

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